Returns & Exchanges

We Want You to Love What You Wear.

Free exchanges and easy returns within 30 days. Sign in for instant access, or submit a request below.

Start Your Return

Sign In to Get Started.

Have an Account?

Sign In to Request a Return

View your order history and start a return or exchange right there — often approved instantly, no waiting on a reply.

Sign In to My Orders

Checked out as a guest and don’t have an account?

Submit a manual request instead

Name

Email

Order number

Item being returned

Reason for return

How would you like this resolved?

Recommended Exchange A different size, color, or style — free, and usually the fastest way back into a pair you’ll love. Best Value Store Credit +15% Issued the moment we approve your return — no waiting on your bank. A $150 return becomes $172.50 to spend. Refund To your original payment method, 5–10 business days after we receive and inspect your return.

Anything else we should know?

We reply within one business day with your return authorization and shipping instructions — please don’t ship anything back before you hear from us.

Before You Start

What You'll Need.

Within 30 Days

Requested within 30 days of your delivery date, based on carrier tracking confirmation.

Unworn Condition

Unused, with all original tags, packaging, and accessories included.

Proof of Purchase

Your order number or confirmation email, so we can look up your purchase.

Please note: final sale items, gift cards, intimate garments, and personalized or custom-made products can't be returned or exchanged.

Received Something Damaged or Wrong?

Contact us within 72 hours of delivery with your order number, a photo, and a quick description — we'll send a free replacement or a full refund. No return shipping cost to you.

Email support@sorenna.com

Questions

Returns & Exchanges FAQ

30 days from your delivery date, based on the shipping carrier’s tracking confirmation.

Free exchanges and store credit are both available as alternatives to a refund to your original payment method — sign in to your account to see the specific terms for your order.

Yes — exchanges are free, subject to availability. If your requested size or style is out of stock, we’ll offer a refund or store credit instead.

You’re responsible for return shipping unless the item arrived defective, damaged, or incorrect — in those cases, it’s free. We recommend a trackable shipping method.

Unused, unworn, and in original condition, with all tags, packaging, and accessories included.

Final sale items, gift cards, intimate garments, and personalized or custom-made products aren’t eligible for return or exchange.

Please don’t ship anything back before hearing from us — once your request is reviewed, we’ll email you the authorized return address and instructions.

We Want You to Love What You Wear.